If you have a question regarding the pension scheme the best place to start is with the available guidance in the ‘Employer’ section of the Civil Service Pensions website. This includes the Employer Pension Guide and Employer Pension Notices (EPNs). The Employer Pension Guide in particular provides employers with guidance on what action to take and what processes to follow for a wide range of scenarios.

Also included on the website are a number of publications, such as scheme booklets, which provide information on a number of frequently asked questions you may receive from your members. The search bar on the website can also be used to retrieve both member and employer guidance on specific topics.

If you’ve been unable to answer your query using the above resources, the first point of contact for all employer queries should be the employer helpline. The contact number for this line is 0300 123 1040. You'll be asked to enter a five digit passcode, which will have been communicated to you in a separate correspondence from our Enquiry Centre. You'll need to wait to be asked before entering the passcode for it to be accepted. If you need to obtain the passcode, please email ERMExternalMailbox@mycsp.co.uk .

 

IMPORTANT INFORMATION REGARDING INVOICING

PLEASE ENSURE THAT REMITTANCE NOTICES ARE EMAILED TO INVOICING@MYCSP.CO.UK SO THAT REMINDERS ARE NOT ISSUED FOR PAYMENTS THAT HAVE BEEN MADE.

Critical actions from Q1 2025

  • In the ABS sent to Remedy affected members in 2024, we advised that they would be receiving an RSS by 31 March 2025.
  • In December 2024 we sent an Employer Pension Notice advising that 2% of members would not be receiving a 2024 ABS, but that these members would receive their 2025 ABS along with their RSS by 31 August 2025. These members are those affected by Remedy with a Deferred Choice Underpin (DCU) and who:
    • Purchased EPA/EEPA during the Remedy period between 1 April 2015 and 31 March 2022; or
    • are affected by data issues which prevented an ABS being produced at that time.
  • All active Remedy affected members will now receive their first RSS along with their ABS by 31 August 2025. Members do not need to take any action, as they will be sent both types of statement each year until they make their choice at retirement.
  • We apologise for any inconvenience caused to members and have updated the Remedy FAQs with this latest information.

The timing of your end-of-year activity is critical to the production of annual statements (ABS and PSS) and completion of Resource Accounts (RA) and Annual Assurance Statement (AAS) exercises. This EPN contains a reminder of the deadlines for submitting your end-of-year data in 2025.

Actions

  • You should be aware of the deadlines for submitting your end-of-year data in 2025.
  • You should understand the impact caused by the submission of late or incomplete end-of-year data on the production of annual statements (ABS and PSS) and completion of Resource Accounts (RA) and Annual Assurance Statement (AAS) exercises.
  • You must arrange to provide the Scheme Administrator with the required data (see below).
  • For the Scheme Administrator to calculate members’ benefits accurately, you must complete any responses to DVRs (interface errors and warnings) in-month.

HM Treasury have advised that Resource Accounts Remuneration reports should be published before summer recess, which means that the time for MyCSP to provide information to employers is very short.

The 2015 Remedy has had significant impacts on this exercise.  As a result, we are issuing guidance earlier than normal. 

To ensure that employers can meet this deadline, we must adjust our processes, and we will utilise the data provided by employers as at the end of January 2025 with calculations projected to the end of March for the remaining two months.

Given the very tight deadlines we are all working to this year, it is essential that employers only request pension information for people whose remuneration will be disclosed in their accounts.

All employers are required to complete the Annex13A listing all board members in scope and provide to MyCSP by 28 February 2025.

All employers are obliged to provide any expected changes on the annex to pay etc. which are not on the January interface, but which relate to the period from 1 April 2024 to 31 March 2025 (for example, joiners or leavers).

 

This EPN is to advise that, as part of the 2015 Remedy (McCloud), we are required to provide impacted members with a choice of  pension benefits for their remediable service (service during the Remedy Period: 1 April 2015 - 31 March 2022). This applies to members who retired before October 1, 2023, and had taken remediable service benefits at that time.

The members impacted are partially or formally retired members still in employment and fully retired members (details below).

Impacted members will therefore be receiving an Immediate Choice Remediable Service Statement (RSS) pack and will be given an alternative benefit option and additional supporting information to help make their decision. (Note: Members who tapered into alpha during the Remedy period will be given two options to choose from.)

The RSS packs will start to be issued to members from the end of January 2025.

Further details and Immediate Choice RSS FAQs can be found here.

MyCSP had a deadline to deliver Annual Benefit Statements to all members by 31 August 2024.  This has been successfully completed for 98% of the overall member population; however, due to the impact of Remedy, there are a small

The Legal & General “Manage Your Scheme” system will be decommissioned by the end of 2025. To replace this, Legal & General has developed an enhanced system called “My Scheme Updates” (MySU).

Your payroll will not be able to submit files (e.g., new joiner or contribution) for the DC Section unless they use MySU.

Other updates and actions from Q1 2025

We have recently seen an increase of opt out cases where automatic refunds have been issued via payroll for members who are outside of 1 month of being enrolled into the scheme.

Please refer to the Employer Pension Guide for full details of the process which must be followed;

5.9.6 The process for refunding members contributions and assessing further actions needed was revised following the introduction of automatic enrolment. The current process is detailed in Annex 5D.

Please note: the employer should only give a refund if they have automatically enrolled the employee who is opting out and received the opting out form within 1 month of the start of the opting out period. In all other cases, the employer must follow the process for ‘NO’ on the Opt Out form as advised in Annex 5D.

Coming up in Q2 2025

April 2025 

  • P60 Distribution begins
  • Pension Newsletter – Spring 2025
  • 10th April Pension Increases (PI)

May 2025

  • Spring Regional Employer Forums – Edinburgh, Cardiff and London
  • Hot Topics

June 2025

  • Member Engagement Survey 2025
  • Active Member Newsletter – Spring 2025
  • 30th June Annual Resource Accounts - Publication

 

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