Contact us - Civil Service Pension Scheme

triage

How can we help?

This is the latest and easiest way to get in touch with us.

self help - retirement

self help - bereavement

self help - update details

self help - portal

Member type - active or deferred

self help - abs

self help - pss

self help - chasers

self help - other

contact form - standard

Your name *

Help with this

Please enter your First name in the 'Firstname' field and your Surname in the 'Surname' field

First name

Surname

Email address *

Help with this

We’ll use this email address to reply to your query so please ensure you have access to the email account. Most members use their personal email.

Mobile phone number

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This is optional. If you provide a number, we might use it to contact you in future.

contact form - identification

National Insurance (NI) number *

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We'll use your National Insurance Number to help us identify you. We need to be able to verify your identity so that we can access your pension record and respond to your query.

contact form - bereavement

About your bereavement

Name of the pension scheme member who's died *

First name

Surname

Your relationship to the pension scheme member *

National Insurance (NI) number of the pension scheme member

Help with this

We'll use the National Insurance Number to help us identify the record of the member who has died. We need to be able to verify their identity so that we can access their pension record and respond to your query.

Date of birth of the scheme member who has died *

Day

Month

Year

Postcode of the scheme member who has died *

contact form - deferred

Address to send your ABS to *

Help with this

Please enter the full address you would like us to send your deferred Annual Benefit Statement to.

contact form - query

What would you like to ask us? *

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Try to be as detailed as you can in your message.

contact form - legal

Give your consent to process and store this information *

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So that we can pick up and respond to you query, we need to process and store the information you are sending us through this form in line with our Privacy Policy. We need your consent to do that.

I give consent to process and store my information

Read the Privacy Policy

How does this work?

Choose what you'd like to contact us about from the drop down
We'll provide you with information that might answer your question instantly
If it doesn't - we'll provide an online form that will route your query to the right team

Useful contacts

Legal & General

If you're a member of the Partnership scheme

0345 076 0276

Email:
employerdedicatedteam@landg.com

Legal & General
Document Control Team
6th Floor
Brunel House
2 Fitzalan Road
Cardiff
CF24 0EB

Standard Life

If you joined Partnership before 01 September 2018

0345 606 0093

Standard Life
Standard Life House
30 Lothian Road
Edinburgh
EH1 2DH

Scottish Widows

If you joined Partnership before 01 September 2018

0345 716 6777

Scottish Widows
15 Dalkeith Road
Edinburgh
EH16 5BU

Other ways to contact us

If you're a scheme member and would prefer not to use the form above...

Get in touch

Employers

If you are a Civil Service employer, please visit the 'Employer' section of the site:

Employers

Complaints

At Civil Service Pensions we make every effort to get things right first time. If there is a problem, please let us know. We will do our best to fix things quickly.

Complaints

How can we help?

Find a lost or unclaimed Civil Service pension

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About Partial Retirement & Abatement

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About early retirement

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Retire from the Civil Service

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About Ill Health Retirement

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Get in touch for an Ill health retirement reassessment

Understand your retirement income

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Get an update on an existing retirement case

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Updating your bank details

Updating your phone number, home address or email address

Updating your name or marital status

Updating your death benefit nomination

Get help with registering for the Pension Portal for the first time

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You're seeing the message 'Invalid username/password'

What to do if you've forgotten your Pension Portal username or password

Recover your username

Recover your password

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Getting started with the Retirement Modeller

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Request an ABS if you've left the Civil Service

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Your Annual Benefit Statement

Get help understanding my ABS

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Get an update on an outstanding ABS query

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Roll back statements

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Get help understanding your PSS

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Get an update on an outstanding PSS query

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Transfers in to the Civil Service Pension Scheme

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Transfer out of the Civil Service Pension Scheme

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Request a form

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Problems with your pension payments

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Leaving the Civil Service Pension Scheme

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Something else - Divorce benefits

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Access your pension lump sum

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2015 Remedy (McCloud)

Make a complaint

Need more help...

Still need to get in touch with us...

About your bereavement

Useful contacts

Legal & General

Standard Life

Scottish Widows

Other ways to contact us

Employers

Complaints

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