triage

How can we help?

This is the latest and easiest way to get in touch with us.

self help - retirement
self help - bereavement
self help - update details
self help - portal
Member type - active or deferred
self help - abs
self help - pss
self help - chasers
self help - other
contact form - standard
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Please enter your First name in the 'Firstname' field and your Surname in the 'Surname' field
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We’ll use this email address to reply to your query so please ensure you have access to the email account. Most members use their personal email.
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This is optional. If you provide a number, we might use it to contact you in future.
contact form - identification
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We'll use your National Insurance Number to help us identify you. We need to be able to verify your identity so that we can access your pension record and respond to your query.
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Please choose one and enter the details in the fields that appear below. We'll use this to help us verify your identity.
contact form - bereavement

About your bereavement

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We'll use the National Insurance Number to help us identify the record of the member who has died. We need to be able to verify their identity so that we can access their pension record and respond to your query.
contact form - deferred
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Please enter the full address you would like us to send your deferred Annual Benefit Statement to.
contact form - query
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Try to be as detailed as you can in your message.
contact form - legal
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So that we can pick up and respond to you query, we need to process and store the information you are sending us through this form in line with our Privacy Policy. We need your consent to do that.

How does this work?

  • Choose what you'd like to contact us about from the drop down
  • We'll provide you with information that might answer your question instantly
  • If it doesn't - we'll provide an online form that will route your query to the right team

Useful contacts

Legal & General

If you're a member of the Partnership scheme

0345 076 0276

Email: 
employerdedicatedteam@landg.com

Legal & General
Document Control Team
6th Floor
Brunel House
2 Fitzalan Road
Cardiff
CF24 0EB

Standard Life

If you joined Partnership before 01 September 2018

0345 606 0093

Standard Life
Standard Life House
30 Lothian Road
Edinburgh
EH1 2DH

Scottish Widows

If you joined Partnership before 01 September 2018

0345 716 6777

Scottish Widows
15 Dalkeith Road
Edinburgh
EH16 5BU

Other ways to contact us

If you're a scheme member and would prefer not to use the form above...

Get in touch

Employers

If you are a Civil Service employer, please visit the 'Employer' section of the site:

Employers

Complaints

At Civil Service Pensions we make every effort to get things right first time. If there is a problem, please let us know. We will do our best to fix things quickly.

Complaints
Published:
16 December 2021
Last updated:
13 November 2024